Privacy Policy Last updated: 30 July 2026

1. About this policy:TerraMatrix is operated by Anna Blomberg in Western Australia. This Privacy Policy explains how TerraMatrix collects, holds, uses and discloses personal information when you visit this website, submit an enquiry, join an email list, make a booking, purchase a service or participate in a TerraMatrix experience. TerraMatrix respects your privacy and aims to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information we may collect Depending on how you interact with TerraMatrix, we may collect: your name, email address, telephone number and other contact details enquiry, booking, attendance and communication records information about the service or experience you are interested in payment and transaction information health, wellbeing, accessibility, allergy, medication, pregnancy, injury, consent or other information relevant to providing a safe and appropriate service emergency-contact information where reasonably required feedback, reviews, photographs, recordings or testimonials where you have given permission information provided by a parent or guardian regarding a child or young person technical information associated with use of the website, such as browser, device, referral and website-interaction information. Please provide only information that is relevant to your enquiry or service.

3. How information is collected Information may be collected when you: submit a website form book or purchase an experience contact TerraMatrix by email, telephone, social media or another communication channel complete an intake, consent or feedback form attend a session, ceremony, workshop, retreat or gathering subscribe to emails interact with this website. Information may occasionally be received from another person or organisation, such as a parent, guardian, referral contact or service provider. Where appropriate, this will occur with your knowledge or consent, or where permitted by law.

4. Why information is used TerraMatrix may use personal information to: respond to questions and enquiries manage bookings, payments, cancellations and attendance provide and appropriately tailor bodywork, ceremonies, workshops, retreats and other experiences assess relevant safety, accessibility and participation considerations maintain service, consent and business records communicate preparation, confirmation and follow-up information improve services and website functionality send news or promotional information where you have opted in meet legal, insurance, accounting, safety and professional obligations. You may unsubscribe from promotional emails at any time. Essential information relating to an active booking may still be sent.

5. Health and sensitive information Some TerraMatrix services may require relevant health or wellbeing information. This is sensitive information and will only be collected where it is reasonably necessary for the service and with your consent, unless collection is otherwise permitted or required by law. Health information will not be used for unrelated marketing without your express consent.

6. Disclosure to service providers Personal information may be disclosed where reasonably necessary to providers that assist TerraMatrix with: website hosting, forms, calendars, client records and communication, including Ivorey payment processing, including Stripe email, file storage and administrative systems accounting, insurance, legal or professional advice contractors, co-facilitators or venues involved in delivering an experience, where appropriate. Only information reasonably required for the relevant purpose will be shared. Information may also be disclosed where required or authorised by law, or where reasonably necessary to respond to a serious threat to health or safety. TerraMatrix does not sell personal information or share it with third parties for their independent marketing.

7. Overseas processing Some technology and service providers used by TerraMatrix may store or process information outside Australia. Depending upon the provider and service used, information may be processed in countries including the United States and Switzerland, as well as other locations used by those providers. TerraMatrix takes reasonable steps when selecting and using providers and reviews the information-handling practices relevant to its services. Ivorey operates a platform that processes and stores customer data and uses GoHighLevel infrastructure supported by cloud-hosting providers.

8. Security and retention TerraMatrix takes reasonable administrative and technical steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based system can be guaranteed to be completely secure. Personal information is retained only for as long as reasonably needed for the relevant service, business, insurance or legal purpose, after which it may be securely deleted or de-identified.

9. Access and correction You may request access to personal information held about you or ask for inaccurate or incomplete information to be corrected. Requests can be made by contacting: Anna Blomberg Email: [email protected]. TerraMatrix may need to verify your identity before providing access or making a correction.

10. Privacy concerns and complaints Questions, concerns or complaints about privacy may be sent to the email address above. TerraMatrix will review the concern and respond within a reasonable period. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

11. Children and young people Where an experience involves a child or young person, information may be collected from their parent or legal guardian. Appropriate parent or guardian permission will be requested where required. TerraMatrix does not intentionally collect personal information directly from children through this website without appropriate involvement from a parent or guardian.

12. Cookies and website information This website may use necessary cookies and similar technologies to operate forms, bookings, website functions and analytics. Browser settings may allow you to limit or block cookies, although some website functions may not work correctly as a result. Ivorey also provides settings for displaying a cookie-consent banner linked to the website’s privacy policy.

13. External links This website may contain links to third-party websites or booking and payment services. Those providers manage personal information according to their own privacy policies and practices.

14. Changes to this policy This Privacy Policy may be updated when TerraMatrix’s services, systems or legal obligations change. The current version and its last-updated date will remain available on this page.